Terms and Conditions

Acceptance of these Terms and Conditions will be a necessary requirement for the acquisition and/or reservation of products and services offered on this site, which will be understood to be known and accepted by the user when the "accept" option indicated in the box created is selected. for this purpose, and whose selection will be a prerequisite of the site for the reservation and/or purchase of any product or service. Turistik will not process reservations and/or purchases without the user previously declaring that they know and accept the Terms and Conditions of the website and the particular product or service that they contract, expressly stating their agreement with said Terms and Conditions.

The user, in order to contract the different services that Turistik offers through its Turistik.com site, such as tourist services, packages, tickets, sale of tickets for shows, among others, as well as to receive newsletters with information about offers , you must register as such, using a unique user name and an associated password that will allow personalized, confidential and secure access. The user will have the possibility of changing the password, for which they must be subject to the procedure established on the Turistik.com site.

Turistik will ensure the maintenance of the confidentiality of the user's password, which will allow you to make purchases, request services and obtain information. This key is for personal use and its delivery to third parties without the prior authorization of Turistik will not involve responsibility for the latter.

At the time of registration, the user must declare that all information provided is true, complete and accurate and in accordance with Law No. 19.628 on Protection of Privacy or Protection of Private Data.

The person who registers expressly authorizes Turistik.com to proceed to include in an automated file the personal data that appears in the fields of the form because it is necessary for the adequate provision of its services, such as: reservations of tourist services. , tickets for shows and tables in restaurants and develop services related to the marketing of the aforementioned services, as well as for:

(a) Verify credit cards and other types of payment cards.
(b) Perform statistical analysis.
(c) Comply with accounting, billing and auditing requirements.

Turistik is responsible for keeping confidential the data provided by the user for the purposes of exercising the rights of access, rectification, cancellation and opposition provided for in the Law.

Likewise, by registering, the user expressly authorizes the communication of said data to third parties consisting exclusively of service providers associated with Turistik, only when said communication is necessary for the adequate provision of the services contracted, respecting at all times the legislation. in force.

The user gives their express consent to receive electronic communications with advertising and commercial news from Turistik.com and the products or services that it markets or promotes in accordance with our Privacy Policy.

The User has the right to request Turistik access, rectification and, where appropriate, deletion of personal data that concerns him or her. To do this, you must send a request to the email address [email protected] clarifying the full name, RUT, DNI and/or specific data with which you identify yourself as a user.

In contracts offered through this site, consent will only be understood to have been formed when the user has previously had clear, understandable and unambiguous access to its general conditions and the possibility of storing or printing it. To comply with the above, Turistik will inform the user on its website, in an unequivocal and easily accessible manner, of the steps that must be followed to contract each service and will inform the user about the general contractual terms and conditions of each one in particular.

It is expressly stated that simply visiting the Turistik.com website does not impose any obligation on the user, unless the user has unequivocally and expressly accepted the conditions offered by Turistik.

Once the contract is perfected, Turistik will send the user written confirmation of its particular terms. This may be sent electronically or by any means of communication that guarantees due and timely knowledge of the user, which will be previously indicated. Said confirmation will contain a full, clear and legible copy of the conditions of the contracted service.

The products and services offered, unless a different way is indicated for particular cases, can only be paid with bank cards both in Chile and abroad, as long as the issuing entity maintains a current contract for such purposes with Turistik or any of its related companies.

When the user enters their account or card information and accepts the operation, they authorize the price and/or rate charge, and the payment of the Turistik service charge.

The use of the cards identified above will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use of the issuing entity. In case of contradiction, what is expressed in these last two instruments (Opening Contracts and Regulations of Use) will prevail.

If the user makes a purchase in installments using a credit card, the interest, taxes, commissions or other charges that may be generated by purchases in installments using credit cards will depend on the conditions that the user has agreed with the entity issuing the card. card. We recommend that you inform yourself of the conditions of use and interest of your credit card before using the installment purchase method.

Cards issued abroad do not accept payment in installments unless otherwise explicitly stated.

In the case of bank cards accepted on this site, the aspects related to it, such as the date of issue; expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Regulations of Use.

In the event of any error or inconsistency experienced by the user in the transactions carried out with the aforementioned means of payment, for reasons attributable to the issuing companies, Turistik will not assume any responsibility, without prejudice to collaborating with the user, within the scope of its competence, in the procedures and claims that you direct to the responsible entities.

Turistik offers users who access its website a search platform for promotions that follow one another to the extent that there is availability from the different suppliers so that the user can purchase products and services under more favorable conditions. cheaper than those usually offered in traditional sales channels.

Furthermore, and in order not to generate false expectations for the user, it is reported that the published rates are those that are available online at the time of the search, which are no longer valid once purchased by a user, so they vary. constantly. In addition, it is indicated that they are subject to availability of quotas from the different providers and that these are for a limited time.

Once the transaction has been carried out through the user's completion of each and every purchase step, Turistik will send a confirmation of their purchase or reservation request to the user's email, and the validation and conclusion process will begin. of the user request.

To specify the above, Turistik must first:

i) Validate and accept the payment method offered by the user; and, ii) Confirm that the data registered by the user on the site coincides with those provided when accepting the offer. If any of these procedures fail, the reservation and/or purchase request will not be completed.

If the validation and conclusion process is successful, Turistik will send to the user's email a ticket for the reservation services as well as the vouchers or tickets from the different service providers.

Additionally, and with the purpose of informing the user about the validation of the transaction, Turistik will send a confirmation of the completion of the purchase and/or reservation process, to the email provided by the user (or by any means of communication that guarantees the due and timely knowledge of the consumer, in case there are problems that prevent the email from being sent).

Said confirmation must contain a complete, clear and legible copy of the contract corresponding to the product purchased and/or the contracted service.

Turistik informs that by virtue of the provisions of article 3 bis letter b) of Law No. 19.496 on Consumer Protection, in purchases made through us the right of withdrawal does NOT operate, so the user will not be able to terminate unilaterally to the contracting of the product and/or service concluded with Turistik.

Turistik reserves the right to cancel the service at any time in case of force majeure or unforeseen events. If Turistik cancels the service prior to the start of the activity, all fees paid to the client will be refunded.

All contents, brands, logos, drawings, etc. that appear on Turistik, are protected by intellectual and industrial property rights that are expressly reserved for Turistik, its related companies or, where applicable, by the people or companies that appear as authors or holders of the rights. Violation of the above rights will be prosecuted in accordance with current legislation.

Therefore, the reproduction, exploitation, alteration, distribution or public communication by any title or means of all the contents on the Turistik website for uses other than legitimate information or contracting by users of the services offered is prohibited. In any case, the prior written consent of Turistik will be necessary.

To make any claim for acts or contracts executed or celebrated through Turistik.com, Turistik will follow the following procedure:

(a) The user must send their presentation or claim to the email [email protected]. We recommend that, along with your email, you send all the information that supports your claim and include a narrative of what happened, indicating in clear and precise terms the expected solution, in order to provide a response as quickly as possible.

(b) Turistik will review the claim, and the first response will be sent to the same email as the claim, within a period of 48 hours from receipt of the information. If an additional period is required, the user will be informed.